FOR IMMEDIATE RELEASE
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Online Appointment Service Powered by Zocdoc Delivers an Accessible, Simple Healthcare Experience to Patients of the Medical Practice
Middletown, NY – June 2nd, 2016 – Crystal Run Healthcare is proud to announce the launch of its online appointment booking service that allows patients to more seamlessly access Crystal Run physicians via online scheduling. The real-time online booking service facilitates online appointment-making with participating providers across multiple specialties. Currently, over two hundred fifty Crystal Run providers are available for this online booking service. Additional physicians, specialties, and appointment availability will be added in the coming months. This service, powered by Zocdoc, is the beginning of a better healthcare experience for thousands of Crystal Run patients every month.
To use this free service, patients can visit the find-a-doctor page on crystalrunhealthcare.com or use the custom online booking page at crystalrunappointments.com. Patients can then see doctors’ schedules in real-time, along with qualifications, verified patient reviews, photos, and additional tools for selecting providers who best fit their needs. From there, patients can choose an open time-slot and schedule their own appointment within a few clicks. This service removes friction from the traditional patient experience by eliminating time-consuming phone calls, helping patients book with Crystal Run doctors 24/7 (even when the office is closed), and even sending email and text reminders about upcoming appointments to help reduce no-shows.
“The enterprise product allows us to leverage Zocdoc technology to allow patients of the practice, as well as new patients, to directly book appointments with their provider(s) by adding another access point. Not only does this improve patient satisfaction, but it decreases the work our organization has to do to provide quality care,” said Gregory A. Spencer, MD, FACP, Chief Medical Officer and Chief Medical Transformation Officer at Crystal Run Healthcare. “Crystal Run Healthcare continues to expand its commitment to exceptional patient care by providing patients with a modern, accessible, simple healthcare experience. The Zocdoc expansion is just one more initiative that the practice has taken to do just that,” continued Dr. Gregory Spencer.
New York residents wait more than 16 days on average for medical appointments, according to a study by healthcare search and consulting firm Merritt Hawkins & Associates. However, the typical Zocdoc appointment takes place in just 24 hours. This is made possible by Zocdoc’s online marketplace that shows doctors’ real-time availability – including last-minute cancellations and no-shows – to patients who are seeking care. Crystal Run Healthcare is proud to unite modern patients and doctors with this cutting-edge technology, and to deliver the great healthcare experience patients expect and deserve.