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Crystal Run Healthcare Launches New Online Patient Appointment Service in Rockland County and Manhattan for Increased Access and Convenience


For more information, contact: Mark Trocino | 845.615.6832 |


New Service Powered by ZocDoc Delivers an Accessible, Simple Healthcare Experience to Crystal Run Healthcare Patients

Middletown, N.Y. – March 5, 2015 – Today, Crystal Run introduces a new service that helps patients in Rockland County and Manhattan more seamlessly access participating Crystal Run Healthcare providers with online appointment scheduling. This partnership with web-based service ZocDoc is yet another way that Crystal Run Healthcare is improving patient access and providing a better healthcare experience for countless patients every day. 

To use this free service, patients visit Patients can see the participating providers’ schedules in real time, along with qualifications, verified patient reviews, photos, and additional tools for selecting providers who best fit their needs. Patients can then choose an open timeslot and schedule their own appointment with a few clicks. This service streamlines the traditional patient experience by eliminating time-consuming phone calls, helping patients book appointments with Crystal Run providers 24/7, and even sends email and text reminders about upcoming appointments to help reduce no-shows.

“With our continuous effort to improve patient access, we are happy to now offer the ease and convenience of online appointment booking through ZocDoc. This is yet another way that we are empowering our patients with a modern and yet simple tool that provides a better healthcare experience,” said Gregory Spencer, MD, FACP, Chief Medical & Chief Medical Information Officer at Crystal Run Healthcare.

According to a study by healthcare search and consulting firm Merritt Hawkins & Associates, patients in the New York metro area wait more than 16 days on average for medical appointments. However, the typical appointment booked through ZocDoc takes place in just 24 hours. This is made possible by ZocDoc’s online marketplace that shows providers’ real-time availability – including last-minute cancellations and no-shows – to patients who are seeking care.

At launch, the service facilitates online appointment-making with participating providers in Rockland County, Orange County, Ulster County and Manhattan across internal and family medicine, cardiology, podiatry, general surgery, endocrinology, and oncology and hematology.

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About ZocDoc: ZocDoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use ZocDoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive checkups, fill out their paperwork online, and more. With a mission to give power to the patient, ZocDoc’s online marketplace delivers the accessible and simple experience patients expect and deserve. ZocDoc is free for patients and available across the United States via or the ZocDoc app for iPhone and Android.

About Crystal Run Healthcare: Crystal Run Healthcare is a premier multispecialty group practice with over 300 providers in over 40 medical specialties and more than 20 practice locations in the Hudson Valley and lower Catskill region. Crystal Run has a strong commitment to primary care, employing an outstanding group of physicians in the specialties of Internal Medicine, Obstetrics/Gynecology, Family Practice, Geriatrics and Pediatrics. The practice also includes unsurpassed sub-specialists in a wide variety of medical and surgical specialties and sub-specialties. In addition to accreditation by The Joint Commission, Crystal Run is designated by the National Committee for Quality Assurance (NCQA) as a Level 3 Patient Centered-Medical Home. The practice is among the first 27 health care organizations in the nation to participate as an Accountable Care Organization (ACO) in the Medicare Shared Savings Program (MSSP). Crystal Run Healthcare achieved NCQA Level 2 ACO Accreditation in 2012, becoming the first health care organization to be so designated in New York State and among the first six in the United States. Leveraging its ACO experience, Crystal Run has entered into value-based care/shared savings arrangements with numerous commercial payers and a Medicaid Managed Care organization. As a result, contracts which reward Crystal Run for health outcomes now cover approximately 50 percent of the group’s attributed primary care patients. Crystal Run has demonstrated its ability to manage population health, improving quality while simultaneously lowering per capita cost for the patients it serves. Crystal Run Healthcare and Mount Sinai Health System have recently announced the established the Mount Sinai-Crystal Run Alliance for Healthcare Transformation, a groundbreaking partnership in which the participants will share and implement best practices, invest and share financial and intellectual resources, strengthen provider networks, and employ innovative approaches to the creation of health care value—all in furtherance of the “Triple Aim” of Better Care, Better Health, and Lower Cost. For more information about Crystal Run Healthcare visit, and follow us on TwitterLinkedIn and Facebook or call 845.703.6999.