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Patient Portal News


We are excited to reveal to you a NEW Patient Portal experience coming soon! Expected in early 2023, Crystal Run Healthcare will launch an updated Patient Portal powered by NextGen, featuring an easier and more convenient online experience for our patients. With online enrollment being easier than ever – now with a simple email invitation – patients will be able to access their health history and medical records, request prescription medication refills and renewals, manage their dependents, and even communicate with their providers all through the new Portal. In order to fully integrate this new Patient Portal, Crystal Run Healthcare’s current Portal (NextMD) will be switched over to read-only mode as of December 9, 2022. We realize how important access to these communications are, and are working hard to ensure all patients will still be able to access their medical records, request prescription refills, and send messages to their providers in the interim.

Here’s what to expect in the coming months -

  • From 11/9/22 – 12/9/22 - please continue to use your current Patient Portal to request prescription refills, send messages to your providers, view upcoming appointments, and request medical records.

Effective December 9, 2022:

  1. Medical Records – Your current Patient Portal will be switched over to read-only mode. You’ll still be able to view, download, and print your historical medical records; however, any medical records requests for office visits or tests occurring on or after 12/9/22 can be submitted via the Interim Portal Medical Records Request Form on our website. A link to the webform will be added to the Portal News page by the effective date.
    1. Note- Our normal Request for Medical Records process will still be in effect: if you have specific visit dates or need medical records from visits prior to 12/9/22, please visit our Medical Records page to complete the Request for Patient Access to their PHI form per our normal request process.
  2. Request Prescription Refills – While the new Patient Portal is being prepared, you’ll still be able to request prescription refills through our website which can be found by visiting our Appointments & Rx page and clicking the Prescription Refills button.
  3. Provider Communication – If you need to communicate with your providers, you can still do so by visiting our Appointments & Rx page and clicking the Email Your Doctor button.

We encourage you to follow this article for news, updates, and even more information about re-enrolling, and what to expect within your new patient portal experience in the coming months.

Check back here for more information and regular updates!

Resources for more information on the new patient portal:

NextGen Patient Portal Patient FAQs

Video - Take Charge of Your Health with a Patient Portal