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Patient Portal News


UPDATED 3/23/2023

As of 3/23, auto-enrollment invitations are now being sent out to patients to enroll in our new Patient Portal powered by NextGen®.  Invitations to enroll in our Portal will be sent out to patients seen in the Practice and who have not already enrolled. The new Portal will provide an easier and more convenient online experience for our patients with a simpler enrollment process.

Please keep an eye on your inbox for an email invitation with the subject line, “You’re invited to create a Patient Portal account at Crystal Run Healthcare Physicians LLP.” The invitation will contain instructions and a link to enroll in the Patient Portal. Once you have signed up for an account, you will have 24/7 access to our convenient online services.

FAQs for You! As you prepare to set up your new Portal account, please reference our Frequently Asked Questions document, which should answer any questions you may have and provides important information on troubleshooting and support, if needed.

In the interim, until your new Portal account is set up, please continue to utilize our website by visiting our Appointments & Rx page to request prescription refills, send an email to your doctor, and request medical records. Additional resources may also be found below.

Effective December 12, 2022:

In order to fully integrate our new Patient Portal, Crystal Run Healthcare’s current Portal (NextMD) was switched over to read-only mode as of December 9, 2022.

  • Request Prescription Refills – While the new Patient Portal is being prepared, you’ll still be able to request prescription refills through our website which can be found by visiting our Appointments & Rx page and clicking the Prescription Refills button.
  • Provider Communication – If you need to communicate with your providers, you can still do so by visiting our Appointments & Rx page and clicking the Email Your Doctor button.
  • Medical Records – Your current Patient Portal (NextMD) has been switched over to read-only mode. You’ll still be able to view, download, and print your historical medical records; however, any medical records requests for office visits or tests occurring on or after 12/9/22 must be submitted via the Interim Portal Medical Records Request Form on our website.
    • ATTENTION PATIENTS: Please be informed that the Interim Portal Medical Records Request Form is only intended to be used TEMPORARILY starting on December 9, 2022, until the launch of the new portal in early 2023. Please fill out the request form if you require records during this time range ONLY and please allow 3-5 business days for processing.

    • Note- Our normal Request for Medical Records process will still be in effect: if you have specific visit dates or need medical records from visits prior to 12/9/22, please visit our Medical Records page to complete the Request for Patient Access to their PHI form per our normal request process.

We encourage you to follow this article for news, updates, and even more information about re-enrolling, and what to expect within your new patient portal experience in the coming months.

Check back here for more information and regular updates!

Resources for more information on the new patient portal:

Have Questions about our new Patient Portal? View our Frequently Asked Questions Patient Portal Patient FAQs

Video - Take Charge of Your Health with Crystal Run's new Patient Portal