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Your experience is important to us

The Crystal Run Healthcare powered by Optum leadership team is here to help:

Looking for answers?

Answers to many common questions are available right here on our website. Explore the resources below for helpful information and easy-to-follow instructions—saving you time.

Patient Portal
MyChart is a secure online portal where you can manage your health care and connect with your care team anytime. Learn how to sign up and make the most of its features. Patient Portal FAQs
Accepted Insurance Plans
Crystal Run Healthcare accepts many insurance plans to make care accessible. If you’re uninsured or paying out of pocket, you can request a Good Faith Estimate to see costs before your visit.View list of accepted plans
Requesting Medical Records
You can view your health information in the MyChart portal. If it’s not available there, submit an online request using the Patient Medical Records Request Tool. Printable Release of Information forms are also available. Access tools and forms
Schedule an Appointment
Established Crystal Run Healthcare patients can log in to MyChart to quickly schedule, cancel, or reschedule appointments. New patients without MyChart can book as a guest. View scheduling options
Refill a Prescription
Manage prescriptions easily through MyChart. Log in to view medications and request refills anytime. Before submitting a request, check with your pharmacy for available refills. If none remain, follow the steps in MyChart to request one. Learn how to refill
Pay a Bill
Easily view and manage your medical bills online. Our secure platform lets you review statements and make payments anytime. Learn more about your payment options and recent system updates. Learn more or make a payment

*Disclaimer: Crystal Run Healthcare welcomes the ability to communicate with our patients via email and other electronic means. However, by law, we have the responsibility to remind you that public email may not be the most secure method for communication. We offer other means of communication via phone, secure email, and/or our Patient Portal. Crystal Run Healthcare will assume that you understand the risks of using email and are comfortable with using email as a means of communication with our providers should you choose to proceed.