Contact Us
Whether you want an appointment, have a question, or need assistance, Crystal Run is here to help. Please visit our Appointments & Rx page to use our Book Online feature to book an appointment, or call 845.703.6999 to schedule/cancel an appointment or visit our Patient Portal to request a prescription refill.
Please use the Contact form below and select the appropriate 'Reason for Contact' in the drop-down menu for Human Resources/Careers, Clinical Inquiries, Medical Records, General Questions, Compliments, Insurance questions, and more. If you'd like to speak to a Patient Experience Advocate at a specific location, you may email them directly for assistance. Below, we have also provided contact information for our Service Excellence Program Coordinator and a direct email to our Billing Department for patient billing inquiries.
Disclaimer: Crystal Run Healthcare welcomes the ability to communicate with our patients via email and other electronic means. However, by law, we have the responsibility to remind you that public email may not be the most secure method for communication. We offer other means of communication via phone, secure email, and/or our Patient Portal. Crystal Run Healthcare will assume that you understand the risks of using email and are comfortable with using email as a means of communication with our providers should you choose to proceed. Please contact us at 845-703-6999 if you need further assistance.
Headquarters
155 Crystal Run Road
Middletown, NY 10941
Contact
Phone: 845.703.6999
Locations & Directions
Please visit our Locations page to select a convenient location and get driving directions.
Service Excellence Contact
Patient Experience Advocate
Phone
Patient Experience Advocates by Location
JoAnna Barone
Jennifer Hicks
Kara Cable
Shari Bailey
Debra Hoffmann
Dawn Brozowski
Donna Delapine
Cindy Mento
Erica Hervey
Joan Patterson
Kelly Schaub
Stefanie Graham
Building Location
155 Crystal Run Rd, Middletown
100/300 Crystal Run Rd
95 Crystal Run Rd, Middletown
Goshen, 745 Derm, 185 Rykowski Ln
Newburgh
New Windsor Orthopedics
New Windsor PT/OT
Monroe
Warwick
Rock Hill
West Nyack
Stony Point
Email
joabarone@crystalrunhealthcare.com
jbathrick@crystalrunhealthcare.com
kcable@crystalrunhealthcare.com
sbailey@crystalrunhealthcare.com
dhoffmann@crystalrunhealthcare.com
dbrozowski@crystalrunhealthcare.com
ddelapine@crystalrunhealthcare.com
cmento@crystalrunhealthcare.com
ehervey@crystalrunHealthcare.com
jpatterson@crystalrunhealthcare.com
Billing Department
Billing Department Inquiries
New Insurance Inquiries
Contact
Click to Chat or call 844-259-5944
via email
HIM Department
Medical Records Inquiries
Important Note
*Please do not send documents to this email*
Radiology Scheduling Department
Schedule a radiology appointment
Phone
845-703-6366