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Coronavirus | COVID-19 Outbreak

Important Message from the Practice on COVID-19

The Coronavirus pandemic has changed the way we operate at Crystal Run Healthcare. In order to keep our patients and staff safe, we’ve implemented policies and procedures in accordance with CDC guidelines to slow the spread of COVID-19.

We have implemented the following procedures for your in-person visit to keep you safe:

  • All patients are screened per CDC guidelines prior to scheduling an appointment and again prior to entering the building.
  • We have established a “no-wait rooming” process. Patients use their mobile phone to check-in from their car and go directly from the car to an exam room.
  • We’ve designated separate sick sites to provide necessary care while avoiding exposure to others.
  • Guest Policy - Other than for minors or patients who meet certain criteria, we ask all patients to come to their visit alone. If they must bring a guest, the guest also needs to be screened following the CDC guidelines.
  • Masks must be properly worn by everyone entering any of our buildings, before, during, and after your appointment.
  • All employees and providers in direct contact with patients will wear appropriate personal protective equipment (PPE) as directed by the CDC.
  • We have increased the frequency in which our offices are being cleaned.

COVID-19 Vaccine

At this time, we ask that you please do not call the practice to inquire about vaccine availabilty. In order to get vaccinated, you must be deemed eligible by the NYSDOH. For more information, visit the COVID-19 vaccine page. 

COVID-19 Vaccine for Children ages 5-11 Now Available

We are happy to announce that select Crystal Run Healthcare locations will now be able to offer the Pfizer-BioNTech vaccine for children ages 5-11 by appointment only. Click here for more details.

What is Coronavirus?

Coronavirus is an illness caused by a virus that spreads mainly from prolonged exposure between people who are in close contact with one another, within about 6 feet, and through respiratory droplets from an infected person coughing or sneezing. To help protect yourself, the CDC recommends to avoid contact with sick individuals, avoid touching your face, eyes, nose or mouth with unwashed hands, stay home when you’re sick, cover your cough or sneeze with a tissue and discard, clean frequently touched objects and surfaces, and wash your hands often with soap and water for at least 20 seconds. You should wear a facemask in public and private settings, when you are unable to stay more then 6-feet away from people not in your household.

Patients with Coronavirus exhibit flu-like symptoms which can include*:

  • Cough
  • Shortness of breath
  • Fever
  • Sore throat
  • New loss of taste or smell
  • Fatigue
  • Muscle or body aches
  • Headache
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea   

*This is not an all-encompassing list; as we learn more about the Coronavirus, new possible symptoms may emerge.

If someone is showing any of these emergency warning signs** for COVID-19, seek emergency medical care or call 911 immediately:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

**This list is not a complete list of possible severe symptoms. Call your medical provider for any other symptoms that are severe or concerning to you.

Be sure to call 911 or your local emergency facility ahead of showing up and notify the operator that you are seeking care for someone who has or may have COVID-19.

Exposure & Testing

If you think you've been exposed to Coronavirus, are experiencing common Coronavirus symptoms, or have been asked to self-quarantine for any reason including recent travel back from a high risk state within the past 14 days, please CALL THE HOTLINE 845-643-3909 prior to coming into the office.

After patients have called the Coronavirus Hotline 845-643-3909, those with symptoms will be scheduled for a telehealth appointment with a provider who will determine the type of test needed and the appropriate location for testing based on the level of care needed.

Crystal Run offers PCR (nasal swab) testing by appointment in Goshen, Middletown, Monroe, Newburgh, Rock Hill, and West Nyack. We offer testing for patients presenting with symptoms of Coronavirus and pre-procedure testing for patients scheduled for an outpatient procedure. In addition, we have expanded our COVID-19 test availability to include asymptomatic testing.

You are now able to schedule a COVID-19 testing appointment right online. If you need to get tested for any of the following reasons, click here to schedule online or call the COVID-19 hotline at 845-643-3909:

  • COVID-like symptoms
  • COVID-19 exposures
  • Back to school
  • Back to work
  • Return to sports 
  • Travel
  • Quarantine testing

We’re also offering patients antibody testing which can offer more information about how long antibodies, and therefore an immune response, last. The antibody test is a simple blood test that can be conducted in a Crystal Run Healthcare lab.    

Mask Policy & Social Distancing

Masks and social distancing are both proven actions to help slow the spread of COVID-19. Masks are required when entering all Crystal Run Healthcare buildings and must remain on for the duration of your appointment, until you exit the building. We ask that all patients maintain a distance of six feet from others when in our facilities.

Please make sure your face mask is being worn correctly, covering your nose and mouth, before entering any of our buildings.

Remote Check-In

To make mobile check-in as seamless as possible, we launched Crystal Run Connect Check-In app, an all-new check-in communications app developed to provide patients with a convenient and streamlined approach.

Here’s how it works:


As the pandemic started back in March, one thing remained certain, that health and care was essential. We quickly implemented Telehealth virtual video visits to ensure no necessary care was missed as the COVID-19 pandemic continued. Virtual video visits as well as in-office visits can be scheduled directly through your provider’s profile at For more information and instructions on how to access your provider via Telehealth, please visit

Advisories & Standing Orders

- Orange County Residents Commissioner of Health Standing Order
- NYS Travel Advisory

If you have to travel out of state, Governor Cuomo has issued a travel advisory upon your return to New York.    

For any traveler to New York State who spent more than 24 hours in a noncontiguous state, you can test- out of the mandatory 14-day quarantine by:

•    Obtaining a test within three days of departure, prior to arrival in New York.
•    Quarantine for three days upon arrival to New York.
•    Obtain another COVID test on day 4 of quarantine. If both tests come back negative, the traveler may exit quarantine early.

For travelers who were out-of-state for less than 24 hours you must complete the traveler form upon entry into New York State, and take a COVID diagnostic test 4 days after returning.

Full details can be found here:



CDC | NYS Travel Advisory | CRHC Articles