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Employee Spotlight | JoAnna Barone, MBA-HCM


At Crystal Run Healthcare we believe each individual contributes to building an extraordinary team. The People of Crystal Run Healthcare.


Meet JoAnna Barone, MBA-HCM, Director of Operations, 155 Middletown

Why do you love working at Crystal Run Healthcare?

The people! I’ve developed such meaningful friendships with my coworkers over the years, we truly have the greatest people working for Crystal Run. I also love working at Crystal Run because of the opportunity for growth and career development. Working here encouraged me to further my education as I strived to attain various positions within the organization. The opportunity to learn and grow at Crystal Run is endless!

What career path did you take to get to where you are today?

I joined Crystal Run Healthcare in 2014 as a Patient Services Representative and held several other administrative positions before joining the Endocrine Department as a Unit Secretary in 2015. In 2017, I joined Crystal Run Health Plans as an Executive Assistant and was soon promoted to a Managed Care Health Plan Analyst. In 2019, I joined the Quality Department as the Quality and Patient Safety Specialist before being promoted to the Manager of Service Excellence in early 2022. Most recently, I have taken on the role of Director of Operations. I have my Bachelor of Science in Business Administration from SUNY New Paltz and my Master of Business Administration in Healthcare Management from the University of Scranton.

What advice do you have for someone just starting out in your field?

Whether it is your dream job or a stepping stone to your dream job, always enjoy what you are doing.  Challenge yourself and push yourself to always be a lifelong learner. 

How do you help shape the patient experience at CRHC?

I help shape the patient experience by seeing things through the lens of the patient and having an empathic mindset. Expressing empathy is a key ingredient to enhancing the patient experience.

JoAnna's Career Path at Crystal Run:

  • Hired 2014- PSR

  • 2015 -Transferred to Unit Clerk

  • 2017 – Promoted to Office Assistant

  • 2019 – Promoted to Managed Care HP Analyst

  • 2019 – Promoted to Quality and Pt Safety Specialist

  • 2022 – Promoted to Manager of Service Excellence

  • 2022 – Promoted to Director of Operations