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Coronavirus | COVID-19 Outbreak


***Updated Important informaton for Orange County Residents from the Commissioner of Health. Click here to view the Standing Isolation Order updated on 5/7/2020.***

Important Message! Protect Yourself and Others from the Coronavirus

Crystal Run Healthcare takes the health and safety of our patients, staff and community very seriously. As the number of confirmed Coronavirus (COVID-19) cases in New York continue to rise, it is important to understand what measures are in place to protect our patients and community. Since news of the COVID-19 outbreak, Crystal Run Healthcare’s Infection Control and Clinical Operations teams have been working hard internally and actively coordinating externally with local hospitals and public health departments to help make sure there is a concerted effort in the communities we serve.

UPDATED ON 3/12/20: Physician offices now have the ability to test for COVID-19 for patients who meet certain criteria. If you think you've been exposed to Coronavirus, please call our hotline FIRST at 845-643-3909, prior to coming to the offices or Urgent Care. For more information about testing, visit

The virus is thought to spread mainly from prolonged person-to-person exposure between people who are in close contact with one another, within about 6 feet, and through respiratory droplets from an infected person coughing or sneezing. To help protect yourself, the CDC recommends to avoid contact with sick individuals, avoid touching your face, eyes, nose or mouth with unwashed hands, stay home when you’re sick, cover your cough or sneeze with a tissue and discard, clean frequently touched objects, and wash your hands often with soap and water for at least 20 seconds. It is recommended that everyone wear a facemask in public, especially if you are unable to stay more then 6-feet away from people around you. It’s important to talk to your children about good hygiene and make sure they are washing their hands frequently while at school, daycare, and out in the public.

Symptoms of coronavirus include cough/shortness of breath, fever, sore throat, new loss of taste or smell. The overall risk of serious illness from COVID-19 is low. Most patients who are infected will experience mild upper respiratory symptoms including fever and cough. Those at greatest risk for serious complications are the elderly and those with existing chronic medical conditions such as COPD, diabetes, and cardiovascular disease. Children who have been infected seem to experience mild upper respiratory illness or no illness at all.

If you think you've been exposed to Coronavirus, please CALL THE HOTLINE FIRST 845-643-3909 before coming to the office or Urgent Care. Please note we are now offering evaluation and testing to the community to include those not currently a patient of Crystal Run.

**We now offer Serological (Antibody) testing. Please discuss testing options with your physician, and call  845-703-6999 to schedule.**

  • Mild symptoms - If you develop flu-like symptoms and are not experiencing shortness of breath, we recommend staying home to protect yourself and your community. You should contact your doctor to discuss your symptoms and decide the best course of action by calling the hotline 845-643-3909. Limit activities outside of your home, except to seek medical care, clean frequently touched surfaces in your home, and do not share household items with family members including dishes, utensils, drinking glasses, towels and bedding. 
  • Severe Symptoms- If you are feeling more severely ill, and are having trouble breathing, do not delay seeking medical care. If you are unable to get yourself to your local emergency room, then call 911. Be sure to alert the 911 dispatcher of any risks you may have for the Coronavirus including travel in the last 14 days, or close contact with someone who has tested positive to have the virus. 
  • No Symptoms - If you have recently traveled to a high risk state or have been exposed to infected individuals, but are not sick, the Department of Health has asked that you to stay home on self-isolation which will likely last 14 days. You should notify your provider and the DOH and follow instructions.

At Crystal Run Healthcare, infection control is always a priority. All clinical staff are trained to follow isolation procedures to protect themselves and the patients we serve. We are committed to keeping you updated on any new developments on COVID-19 in our community as new information becomes available.

For more information about Coronavirus Disease, the Centers for Disease Control and Prevention provides updated information and useful information, visit

Face Masks and Coverings for COVID-19 Information

COVID-19 Out-of-State Travel Advistory: (updated 7/7/20)

New York State has imposed a two week quarantine for any person arriving from a state with a positive test rate higher than 10 per 100,000 residents, or a state with a 10% or higher rate over a seven-day rolling average.  As of right now that includes the following states:  Alabama, Arkansas, Arizona, California, Delaware, Florida, Georgia, Iowa, Idaho, Kansas, Loiusiana, Mississippi, North Carolina, Nevada, Oklahoma, South Carolina, Tennesse, Texas and Utah. To view the most recent list of states, visit