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Medical Home

Your Medical Home

Your Medical Home is a team-based model of health care, led by your Primary Care Physician (PCP), to ensure comprehensive, coordinated medical care with the goal of obtaining and maintaining better health and wellness. With your overall health as the focal point, your medical home team made up of your PCP, nurses, and other medical staff, provides you with the necessary care when and where you need it.


Your Primary Care Physician – Your First Line of Defense

In any non-urgent medical situation, your first call should always be to your Primary Care Physician (PCP), prior to visiting an urgent care center or the emergency room. As the quarterback of your health care, your PCP knows your health and history better than anyone else and can evaluate your symptoms and advise you on the best course of action to treat your medical condition.

Your health and convenience are important to us, which is why we offer you access to:

  • Same-day primary care appointments available in Middletown, Goshen, Monroe, Newburgh, Rock Hill, West Nyack, Stony Point and Suffern
  • Extended hours available: Monday – Thursday 7:30AM–7:30PM, Friday 7:30AM–5:30PM, and Saturday 9AM–3PM
  • Providers available 24/7 to answer your health-related questions
  • 24/7 access to make appointments, request prescription refills or request a return call from a provider

Coordinated Care When and Where You Need It

When acute conditions or evaluations need attention outside of regular hours, Crystal Run’s Urgent Care ensures you have healthcare options whenever you need them. By calling your primary care provider first, they can help you determine your best option for care based on your symptoms and medical history. For issues that arise after hours, our on-call physician is able to communicate with the urgent care or emergency room staff and relay any vital medical information that might save you time, and ensure that you receive the highest quality care.

Hospital Medicine at Crystal Run Healthcare

Should you require admission to the hospital, our Crystal Run hospitalists are on site at Orange Regional and Catskill Regional Medical Centers, and at St. Anthony Community Hospital. Our hospitalists will coordinate your treatment within the hospital and will have full access to your shared Electronic Health Records (EHR), vital in avoiding errors and ensuring that your existing conditions and medications do not conflict with your care during your hospital stay.


What Option Is Right For Me?

My Doctor, Urgent Care, or The Emergency Room?

Your PCP can best meet your needs for most conditions, but for after-hour mishaps that can’t wait, Urgent Care offers a more convenient alternative to the emergency room. For life-threatening emergencies, such as chest pain or sudden severe pain, you should always dial 911 or visit your nearest emergency room.

When your PCP can best meet your needs:
• Back pain or chronic pain
• Coughs, colds, sore throat, and ear infections
• Headaches
• Management of any of your chronic medical illnesses
• Mild Asthma
• Minor injuries including those that happen at work
• Rashes
• Sprains
• Urinary Tract Infections
• Wellness exams

When an Urgent Care can best meet your needs:
• Allergic reactions (non life-threatening)*
• Animal bites
• Broken bones
• Coughs, colds, sore throat, and ear infections*
• Diarrhea with possible dehydration
• Fever or flu-like symptoms*
• Minor burns or injuries
• Moderate Asthma
• Rash or other skin irritations*
• Sprains and strains
*These conditions can be managed by your PCP during office hours

When you need to go to the Emergency Room:
The emergency room is the best option to treat critical conditions.
• Chest pain
• Difficulty breathing
• Loss of consciousness
• Life-threatening allergic reaction
• Life-threatening asthma
• Severe bleeding or head trauma
• Sudden loss of vision or blurred vision


Communicate Online With Your Provider Through The Patient Portal

Crystal Run Healthcare’s safe and secure patient portal powered by NextGen enables you to communicate with your provider online. Eliminate time-consuming phone calls and instead, refill prescriptions, review test results and communicate directly with your provider from the comfort of your computer, smartphone, or tablet.